Tidio Pricing (2026)

Tidio is priced starting at Free / $29+/mo, sitting mid-range in help desk. It scores 6.8/10 in our overall review. This page unpacks what each plan actually gets you, what the real monthly spend looks like at different team sizes, and where Tidio's pricing earns its keep or fails to.

The quick read on Tidio: AI chatbot for e-commerce and small business websites. Tidio's Lyro AI chatbot can answer common questions automatically, and the live chat handles everything the bot can't. It's popular with Shopify and WooCommerce stores. The free tier is limited but functional for very small sites.

Each tier in plain English. What unlocks at each level, and when to upgrade.

Free — 50 conversations/mo

Free is priced at 50 conversations/mo. Check the vendor page for current terms before signing up.

Starter — $29/mo

At $29/mo, Starter is the tier Tidio wants you to pick. It fills the gaps in the entry plan and adds the integrations and automation that most teams discover they need in week two. Budget for this from day one if you're serious about using Tidio.

Growth — $59/mo

Growth costs $59/mo. It's a step-up from the base plan, typically with more automation, higher limits, or advanced integrations. Worth it only if you can point to a specific feature on this tier that you actually need.

Tidio+ — $499/mo

At $499/mo, Tidio+ is the ceiling of the self-serve pricing. It bundles in the features teams ask for after they hit scale. Good value if you actually use them, expensive padding if you don't.

Tidio's Starter plan is a flat $29/mo regardless of team size. That changes the math dramatically compared to per-seat tools:

These numbers assume list pricing on the Starter tier. Annual prepay usually saves 15-20%, and enterprise seats often get volume discounts. Ask sales for a quote before you commit to more than 10 seats.

Every plan includes the core Tidio feature set. Here's what you get access to on paid tiers:

• Live chat
• AI chatbot (Lyro)
• Ticketing
• Email marketing
• Shopify integration
• Visitor tracking

Feature depth grows with the tier. Entry plans cap on automation, integrations, or usage limits. Upper plans unlock the heavier features that mid-market teams actually need. Read the vendor's feature matrix before picking a tier, especially if one specific feature is the reason you're buying.

The most common pricing complaints buyers raise about Tidio:

• AI chatbot credits are limited and expensive to scale
• Advanced features require $59+/mo plans
• Not a full help desk, more of a chat + bot tool

None of these are deal-breakers on their own. They're the things you want to negotiate or plan around before you sign a contract. The worst time to discover an add-on fee is month three.

Price alone is a bad way to pick tools. But it's a useful sanity check. Here's how Tidio's starting price lines up against the other help desk tools we rate:

If Tidio's sticker shock is real for you, run the math on the cheaper options in this table. Some of them cover 80% of what Tidio does at half the price. Others are meaningfully weaker and not worth the saving. Our category guide on best help desk breaks down the trade-offs in detail.

Tidio scores 6.8/10, which is a reminder that the price tag isn't the whole picture. You're paying Free / $29+/mo for a product with real limitations, and the cons matter. Before committing, check the alternatives above. At this score, you need a specific reason to pick Tidio over the leaders in help desk.

The fit test is simple. Tidio is built for e-commerce stores and small websites that want an ai chatbot + live chat. If that's you, the pricing is worth it. If it's not, you'll end up paying for features you never touch while missing features you actually need. Buy the tool that fits your motion, not the one with the best pricing page.

The bottom line: Tidio's pricing is defensible if you actually use what it's good at. Its biggest strength is lyro ai chatbot resolves common questions automatically, and that's where the money goes. If that strength maps to a real pain point in your business, pay the price. If not, walk away and pick something cheaper.