Crisp Pricing (2026)

Pricing for Crisp begins at Free / $25+/mo. That's mid-range compared to the rest of the help desk space. Our review gives it a 7.0/10. Below is the tier-by-tier breakdown, the math for different team sizes, and the parts of the pricing model that deserve closer scrutiny before you commit.

The quick read on Crisp: Live chat and support inbox for small teams on a budget. Crisp combines live chat, email inbox, chatbot, and knowledge base in a clean package. The free tier covers 2 agents. Pro at $25/mo per workspace (not per agent) is the standout value play. If you're a small team that needs chat-first support, Crisp is worth a look.

Breaking down every Crisp plan, what's included, and who should pay for it.

Free — 2 agents

Free is priced at 2 agents. Check the vendor page for current terms before signing up.

Pro — $25/mo

At $25/mo, Pro is the tier Crisp wants you to pick. It fills the gaps in the entry plan and adds the integrations and automation that most teams discover they need in week two. Budget for this from day one if you're serious about using Crisp.

Unlimited — $95/mo

At $95/mo, Unlimited is the ceiling of the self-serve pricing. It bundles in the features teams ask for after they hit scale. Good value if you actually use them, expensive padding if you don't.

Crisp's Pro plan is a flat $25/mo regardless of team size. That changes the math dramatically compared to per-seat tools:

These numbers assume list pricing on the Pro tier. Annual prepay usually saves 15-20%, and enterprise seats often get volume discounts. Ask sales for a quote before you commit to more than 10 seats.

Every plan includes the core Crisp feature set. Here's what you get access to on paid tiers:

• Live chat
• Shared inbox
• Chatbot
• Knowledge base
• Campaigns
• Status page

Feature depth grows with the tier. Entry plans cap on automation, integrations, or usage limits. Upper plans unlock the heavier features that mid-market teams actually need. Read the vendor's feature matrix before picking a tier, especially if one specific feature is the reason you're buying.

The most common pricing complaints buyers raise about Crisp:

• Fewer integrations than Zendesk or Intercom
• Chatbot builder is basic compared to Intercom's Fin
• Limited reporting on cheaper plans

None of these are deal-breakers on their own. They're the things you want to negotiate or plan around before you sign a contract. The worst time to discover an add-on fee is month three.

Price alone is a bad way to pick tools. But it's a useful sanity check. Here's how Crisp's starting price lines up against the other help desk tools we rate:

If Crisp's sticker shock is real for you, run the math on the cheaper options in this table. Some of them cover 80% of what Crisp does at half the price. Others are meaningfully weaker and not worth the saving. Our category guide on best help desk breaks down the trade-offs in detail.

Crisp scores 7.0/10, which is a reminder that the price tag isn't the whole picture. You're paying Free / $25+/mo for a product with real limitations, and the cons matter. Before committing, check the alternatives above. At this score, you need a specific reason to pick Crisp over the leaders in help desk.

The fit test is simple. Crisp is built for small teams that want live chat and support without per-agent pricing. If that's you, the pricing is worth it. If it's not, you'll end up paying for features you never touch while missing features you actually need. Buy the tool that fits your motion, not the one with the best pricing page.

The bottom line: Crisp's pricing is defensible if you actually use what it's good at. Its biggest strength is per-workspace pricing, not per-agent (huge value), and that's where the money goes. If that strength maps to a real pain point in your business, pay the price. If not, walk away and pick something cheaper.